Orders & Shipping
Are your ring sizes true to size?
Rings are sized based on standard US sizing (more info here). There can be a +/- 0.15mm fluctuation in size due to the handmade nature of the rings, but I work hard to stay true to size.
When are certain pieces coming back in stock?
I intentionally keep my stock of production materials lean. This approach aligns with my dedication to slow, sustainable fashion. If there is a design you are interested in that is currently "unavailable", I recommend joining my newsletter for updates. You can also always reach out here.
Is a charitable contribution included with my order?
Yes! I work hard to maintain an environmentally friendly business. I’m passionate about our planet and the wildlife that inhabits it. I donate 5% of profits from shop sales to Wildlife Conservation Network (wildnet.org). Donations are submitted to the charity annually.
How do I cancel my order?
Reply to your order confirmation email within 24 hours of purchase to cancel your order. Cancellation requests are processed swiftly, but it may take a couple of days for the pending payment to be fully refunded by your bank.
Where do you ship?
I’m based in Los Angeles, CA and ship to USA and Canada. Having problems at checkout? Contact Me!
When will my order ship?
This varies based on design. You can find the estimated shipping info for each piece in their description-- look for “Estimated Ship Date”. If you ordered more than one piece, it’s safe to assume that the design with the longest timeline is the best estimate.
How long does shipping take?
I ship from Los Angeles. For domestic orders, I ship via USPS, FedEx and UPS. You can anticipate delivery in 2-5 days. International orders are shipped via USPS, FedEx and UPS and can take 2-15 days depending on the destination and shipping option.
Do you require a signature upon delivery?
Yes, on orders over $500. This is meant to safeguard your new valuables. I would hate for your jewelry to be stolen from your doorstep. If you’re confident this won’t be an issue, you can waive the signature requirement in the order comments at checkout. Full disclosure: by waiving the signature upon delivery, you acknowledge taking on the full risks of delivery. I can’t assist you if a delivered package is lost or stolen.
I think my package may be lost in transit.
Please contact me.
Returns & Exchanges
What is your return policy?
I accept unworn or defective designs for return within 30 days of delivery. Custom made designs, engraved designs, quarter-size rings, final sale designs, promotional gifts and gift cards are not eligible for refunds. To initiate a return and get detailed information about return shipping, promotional gifts, my holiday return policy and processing refunds please keep reading here.
What is your exchange policy?
Domestic orders are eligible for exchanges within 30 days of delivery. International orders must proceed as a return and then initiate a new order. Custom made designs, engraved designs, quarter-size rings, final sale designs, promotional gifts and gift cards are not eligible for exchange. For additional details and contact info please keep reading here.
Care & Repair
Does my order include a repair warranty?
Yes, every order is granted one complimentary repair within six (6) months of the purchase date. All the details can be found here.
Can I live in my jewelry?
I encourage daily wear but within reason. Fine jewelry is delicate so working out, showering and sleeping in your jewelry increases your risk of damage or loss. I remove my rings before applying hair, face and body products as they can leave behind residues that trap dirt and dull your jewelry. As for the beach, beware; sand is coarse and can leave scratches on polished metals.
How should I clean my jewelry?
Basic cleaning can be done at home using a soft bristled toothbrush, mild dish soap and warm water. Scrub gently to remove dirt and oils. For a deeper clean, I suggest purchasing an ultrasonic cleaner.
My earring backing is loose, what do I do?
Tension is key to backings staying in place. Over time the little loops can get stretched out and a little space develops between them. Try tightening them by pinching the loops back together.
Materials & Production
How do you source your materials?
Jewelry is an age-old industry ready for change, and I work hard to find suppliers that take responsibility for their impact on the planet. I make a point to carefully read the information available on a supplier’s website and contact them directly to discuss business practices, supply chain and in-house production.
I purchase raw materials and gemstones from suppliers in California, Louisiana, Virginia and New York. They recycle and refine post-consumer precious metals in-house and manufacture raw materials for production, such as wire, sheet metal, chain and findings. Two of my metal suppliers are SCS Global Services certified for 100% recycled precious metal. Others are smaller, family-owned businesses that aren't seeking certification but vouche for their recycled precious metal content.
As for my diamond and gemstone suppliers, they specialize in post-consumer reclaimed, lab-grown, and pre-consumer deadstock.
What is recycled gold and silver?
Recycling and refining jewelry has been part of the industry since the beginning as precious metals are too valuable to waste. The recycled gold and silver I purchase from my suppliers was once in old jewelry, dental fillings, tech industry parts, and scraps from fabrication.
How much recycled gold and silver are in your designs?
I prioritize purchasing certified recycled precious metal for my work, but it’s not always available. Rings and earrings are made with 100% SCS Global Services certified recycled gold and silver. Designs that feature chain, such as necklaces and bracelets, are made from a mix of certified and uncertified recycled gold and silver.
What is a post-consumer reclaimed diamond?
A loose diamond previously set in jewelry that is reintroduced into the supply chain. This happens most often when old jewelry is recycled. During the metal refining process, the diamonds are removed for resale.
What is a lab-grown diamond?
Lab-grown, lab-created, cultured- these are all used to describe a diamond grown under extreme heat and pressure mechanically in a lab versus in the ground by Earth. The science behind it is the same as Earth-grown, so the final product is a real diamond.
How do you source your colored gemstones?
I purchase post-consumer reclaimed and lab-grown colored gemstones from trusted suppliers in the USA. Sometimes I get lucky and come across unwanted jewelry from which I can remove the gems. Designs with colored gemstones are few and far between in my shop because there are fewer lab-grown options and the secondary market isn’t as robust for small gemstones.