Return to Help Index
|Do you offer a repair service?|
Every order is granted one complimentary repair within 6 months of the purchase date. This applies to each piece of jewelry in the order, i.e. if you purchased three necklaces, each necklace is eligible for a free repair. Our repair warranty does not cover lost charms, gemstones or diamonds. In these cases, we will gladly repair the broken piece free of charge, but you will be quoted the cost of replacing missing parts.
What to Expect - Domestic Orders (USA)
What to Expect - International Orders
A second repair of an item or a repair request placed beyond 6 months of purchase will be quoted a repair cost that reflects shipping, materials and labor required to complete the work.
To inquire about a repair contact us here.
|How do I buy/redeem a gift certificate?|
|To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.|
|How do I find my product?|
|To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.|
|How do I navigate the site?|
|To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.|
|How do I use a coupon?|
|After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.|